CUSTOMER SUCCESS MANAGER

 

Energy Industry / SaaS/ B2B

Remote / Customer Success / Full Time


 

Funk Futures, an energy technology recruitment firm, is assisting a leading energy industry collaborator find a highly motivated & qualified customer success professional. This company provides a unique SaaS marketplace platform for B2B discovery and de-risking of emerging technologies- purely in the energy sector. The Customer Success Manager will manage a series of accounts in order to communicate and deliver maximum impact from company products and services.

  • The primary requirements are 3-5+ years of commercial B2B experience with SaaS or tech enabled services – customer success, enterprise sales, account management, & consulting. 

  • Energy Industry experience is preferred, but not required.

 

YOU WILL BE JOINING

  • Company with a super unique and innovative business model that has disrupted the way energy companies find and utilize technologies.

  • Fast-paced environment. In the Oil & Gas industry we went from zero to 70% market share in 4 years.

  • Creative and hardworking team. We have got to a growing, profitable, and positive

cash flow company with zero external funding

  • Diverse and fun team.   > 50% female members, > 50% non-US employees, remote working environment with weekly happy hours to keep us connected.

  • Small and non-hierarchical team.   < 30 members most of whom still have direct working relationships with the founders.

A DAY IN THE LIFE

  • Partner with company clients to communicate and deliver maximum impact from company products and services.

  • Own the design and implementation of customer success plans along the entire customer journey from acquisition through renewal and expansion. 

  • Creatively monitor and interpret client engagement data to identify opportunities to deliver more value for the customer with the company’s products, services, and unique network.

  • Lead regular business reviews with clients to thoughtfully illustrate impact and ROI to the client and generate the most useful feedback for the company.

  • Act as trusted translator between clients and the company’s product and research teams to deliver results and inform retention strategies, content development and product roadmaps.

ABOUT THE ROLE REQUIREMENTS

 

  • 3-5+ years of commercial B2B experience with SaaS or tech enabled services – customer success, enterprise sales, account management, consulting. 

  • Energy Industry experience preferred, but not required.

  • Existing understanding of the unit economics related to a subscription business and trade-offs related to retention strategies.

  • Grit and the willingness to do whatever it takes to succeed.

  • Being coachable, taking extreme ownership and trusting the process.

  • Excellent quantitative, analytical and communication skills.

  • Highly proficient in Powerpoint and Excel and ideally PowerBI.

THE INVESTMENT IN YOU

 

  • In this role you will initially report directly to the CEO, working within a small but growing team. 

  • Ample coaching and mentorship opportunity and potential to establish seniority within the commercial teams at the company.

  • Competitive salary and equity.

  • Medical, Dental and Vision benefits and retirement savings for full-time employees

  • A potentially super fast advancement depending on performance.

  • An incredible team with a great blend of grit, productivity and creativity.

  • An opportunity for exposure to top 100 energy companies in the world.

  • Remote working environment where you can lead your lifestyle of choice as long as you can have your virtual connection live.

 

                                       Email recruiting@funkfutures.com or click below.