CUSTOMER SUCCESS MANAGER
Energy Industry / SaaS/ B2B
Remote / Customer Success / Full Time
Funk Futures, an energy technology recruitment firm, is assisting a leading energy industry collaborator find a highly motivated & qualified customer success professional. This company provides a unique SaaS marketplace platform for B2B discovery and de-risking of emerging technologies- purely in the energy sector. The Customer Success Manager will manage a series of accounts in order to communicate and deliver maximum impact from company products and services.
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The primary requirements are 3-5+ years of commercial B2B experience with SaaS or tech enabled services – customer success, enterprise sales, account management, & consulting.
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Energy Industry experience is preferred, but not required.
YOU WILL BE JOINING
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Company with a super unique and innovative business model that has disrupted the way energy companies find and utilize technologies.
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Fast-paced environment. In the Oil & Gas industry we went from zero to 70% market share in 4 years.
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Creative and hardworking team. We have got to a growing, profitable, and positive
cash flow company with zero external funding
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Diverse and fun team. > 50% female members, > 50% non-US employees, remote working environment with weekly happy hours to keep us connected.
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Small and non-hierarchical team. < 30 members most of whom still have direct working relationships with the founders.
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A DAY IN THE LIFE
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Partner with company clients to communicate and deliver maximum impact from company products and services.
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Own the design and implementation of customer success plans along the entire customer journey from acquisition through renewal and expansion.
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Creatively monitor and interpret client engagement data to identify opportunities to deliver more value for the customer with the company’s products, services, and unique network.
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Lead regular business reviews with clients to thoughtfully illustrate impact and ROI to the client and generate the most useful feedback for the company.
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Act as trusted translator between clients and the company’s product and research teams to deliver results and inform retention strategies, content development and product roadmaps.
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ABOUT THE ROLE REQUIREMENTS
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5-10+ years of commercial B2B experience with SaaS or tech enabled services – customer success, enterprise sales, account management, consulting.
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Energy Industry experience preferred, but not required.
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Existing understanding of the unit economics related to a subscription business and trade-offs related to retention strategies.
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Grit and the willingness to do whatever it takes to succeed.
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Being coachable, taking extreme ownership and trusting the process.
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Excellent quantitative, analytical and communication skills.
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Highly proficient in Powerpoint and Excel and ideally PowerBI.
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THE INVESTMENT IN YOU
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In this role you will initially report directly to the CEO, working within a small but growing team.
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Ample coaching and mentorship opportunity and potential to establish seniority within the commercial teams at the company.
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Competitive salary and equity.
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Medical, Dental and Vision benefits and retirement savings for full-time employees
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A potentially super fast advancement depending on performance.
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An incredible team with a great blend of grit, productivity and creativity.
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An opportunity for exposure to top 100 energy companies in the world.
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Remote working environment where you can lead your lifestyle of choice as long as you can have your virtual connection live.
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Email recruiting@funkfutures.com or click below.
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