ENTERPRISE CUSTOMER SUCCESS MANAGER

Energy Industry / SaaS/ B2B

Remote / Customer Success / Full Time


 

Funk Futures, an energy technology recruitment firm, is assisting an industry leading SaaS company that is advancing the energy industry towards ta transparent and zero-waste marine supply chain. 90% of global trade is transported by sea. Each year, industrial companies spend over $450 billion transporting raw materials and manufactured products such as natural gas, agricultural products, metals, and wind turbines across the ocean. Our industry touches everything you do and by improving efficiency and reducing waste we can impact every person and business in the world.

Our client is a collaborative and inclusive company that supports flexible working setups. It has physical locations in Houston and Brazil but encourage remote or flexible environments that allow for effective and happy team members. For individuals not working in their physical offices, the company encourages occasional office visits and attendance at company all-hands events. International travel opportunities are available if you like exploring the world.

RESPONSIBILITIES

  • Manage a portfolio of Enterprise Customers distributed globally

  • Improve customer retention metrics 

  • Identify and develop new expansion opportunities within existing customer base with departments, JVs or subsidiaries

  • Become a product champion for Voyager 

  • Develop playbooks and contribute to team strategy for new customer onboarding and customer growth/renewal to ensure ongoing customer success

  • Ensure customers get maximum value from the solution by hosting meetups, quarterly review meetings, webinars and other relevant events

  • Engage with existing and potential customers to understand their current and future business needs

REQUIREMENTS

  • 5+ years experience in consultative customer facing role managing enterprise accounts (SaaS, consulting or other)

  • Strong written and verbal communication skills

  • A passion for the maritime industry and helping fix global supply chains

  • Proactive mindset and excellent time management skills

  • Active listeners who distill customers’ thoughts and ask the right questions

  • Intellectual curiosity and love for learning new things

  • Willing and able to travel abroad occasionally

QUALIFICATIONS

  • Experience in logistics and supply chain

  • Experience in B2B SaaS startups

PERKS

  • Competitive base salary and bonus

  • Excellent healthcare coverage for employees and family

  • Remote work options

  • Stock options

  • Generous annual leave policy

 

                                     Email recruiting@funkfutures.com or click below.